Chat
Interactive engagement with your customers through rich communication media, bots and compelling engagement flows.
Start BuildingOur Chat APIs help businesses provide better customer experience allowing the business and the customer to directly engage with each other regarding the product in question making the conversation more interesting and engaging with enhanced features for sharing media, documents, and files. that will result in customer satisfaction. Chat APIs add value to your business by breaking all barriers that come with Global Communication.
Enable customers to reach out to businesses for support through WhatsApp, allowing for real-time assistance and issue resolution. Provide automated responses for frequently asked questions using chatbots, reducing response times and improving efficiency.
Deliver personalized marketing messages, promotions, and offers to a targeted audience. Use multimedia content such as images and videos to create engaging promotional campaigns..
Gather customer feedback through surveys and polls conducted via WhatsApp. Use interactive messages to collect valuable insights and improve products or services.
We process and share delivery notifications that we receive from carriers to your applications. The reports indicate the text status as well as if the user has read the text.
With Chat API consent endpoint users can opt in or opt out of any conversations.
Using our dashboard, you can monitor chat activity, delivery rates and troubleshoot any anomalies.
Type | Cost |
---|---|
Monthly Platform Fee | USD 250 |
Africas Talking WhatsApp Fees are calculated against the pricing listed by WhatsApp Inc. that can be found below: | 35% on the total fees / charges to be levied by WhatsApp Inc. and payable by Customer |
Countries | Currency | Marketing | Utility | Authentication | Service |
---|---|---|---|---|---|
Argentina | USD | 0.0618 | 0.0408 | 0.0367 | 0.0316 |
Brazil | USD | 0.0625 | 0.035 | 0.0315 | 0.03 |
Chile | USD | 0.0889 | 0.0586 | 0.0527 | 0.0454 |
Colombia | USD | 0.0125 | 0.0085 | 0.0077 | 0.006 |
Egypt | USD | 0.1073 | 0.0687 | 0.0618 | 0.0644 |
France | USD | 0.1432 | 0.0768 | 0.0691 | 0.0859 |
Germany | USD | 0.1365 | 0.0853 | 0.0768 | 0.0819 |
India | USD | 0.0099 | 0.0042 | n/a | 0.004 |
Indonesia | USD | 0.0411 | 0.02 | 0.03 | 0.019 |
Israel | USD | 0.0353 | 0.0188 | 0.0169 | 0.018 |
Italy | USD | 0.0691 | 0.042 | 0.0378 | 0.0386 |
Malaysia | USD | 0.086 | 0.02 | 0.018 | 0.022 |
Mexico | USD | 0.0436 | 0.0266 | 0.0239 | 0.0105 |
Netherlands | USD | 0.1597 | 0.08 | 0.072 | 0.0891 |
Nigeria | USD | 0.0516 | 0.0319 | 0.0287 | 0.031 |
Pakistan | USD | 0.0473 | 0.0253 | 0.0228 | 0.0142 |
Peru | USD | 0.0703 | 0.0419 | 0.0377 | 0.0179 |
Russia | USD | 0.0802 | 0.0477 | 0.0429 | 0.0398 |
Saudi Arabia | USD | 0.0406 | 0.0252 | 0.0226 | 0.0195 |
South Africa | USD | 0.0379 | 0.02 | 0.018 | 0.0168 |
Spain | USD | 0.0615 | 0.038 | 0.0342 | 0.0369 |
Turkey | USD | 0.0109 | 0.0093 | 0.0083 | 0.003 |
United Arab Emirates | USD | 0.034 | 0.0198 | 0.0178 | 0.019 |
United Kingdom | USD | 0.0705 | 0.0398 | 0.0358 | 0.0388 |
North America | USD | 0.025 | 0.015 | 0.0135 | 0.0088 |
Rest of Africa | USD | 0.0225 | 0.016 | 0.0144 | 0.0363 |
Rest of Asia Pacific | USD | 0.0732 | 0.0472 | 0.0425 | 0.0224 |
Rest of Central & Eastern Europe | USD | 0.086 | 0.0619 | 0.0557 | 0.025 |
Rest of Latin America | USD | 0.074 | 0.0494 | 0.0445 | 0.0423 |
Rest of Middle East | USD | 0.0341 | 0.0198 | 0.0178 | 0.0218 |
Rest of Western Europe | USD | 0.0592 | 0.042 | 0.0378 | 0.0397 |
Other | USD | 0.0604 | 0.0338 | 0.0304 | 0.0145 |
The Fees for Service consists of:
Africa's Talking WhatsApp Fees for Service shall be calculated in accordance with the details below and based on the listed pricing notified to Africa's Talking by WhatsApp Inc, as may be amended from time to time, and can be found at: click here, as amended from time to time.